Privacy Policy

This Privacy Policy explains how Merseyside Home Buyers collects, uses and protects your personal information when you use this website or submit an enquiry for a cash offer.

1. Who we are

Merseyside Home Buyers is operated by a sole trader. For data protection purposes, the data controller is the sole trader operating this business, contactable at offers@merseysidehomebuyers.co.uk.

2. What information we collect

When you complete our enquiry form, we collect:

• Your name
• Email address
• Property address and postcode
• Property type, number of bedrooms and condition
• Any additional notes you choose to provide

We also collect technical data such as your IP address and browser information via our analytics provider when you consent to cookies.

3. How we use your information

We use your personal data to:

• Respond to your enquiry and provide a cash offer
• Assess your property and arrange follow-up communication
• Keep a record of our interactions
• Comply with legal and regulatory obligations

We do not use your information for automated decision-making or profiling.

4. Lawful basis

We process your personal data on the basis of your consent (when you submit the form) and our legitimate interest in responding to your enquiry and providing our services.

5. Who we share your data with

We do not sell your data. We only share it where necessary to provide our service, such as with our email delivery provider and (with your consent) analytics providers. All third parties are contractually bound to keep your data secure.

6. How long we keep your data

We keep your personal data for as long as necessary to respond to your enquiry and for a reasonable period afterwards in case of follow-up questions. You can ask us to delete it at any time.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Object to or restrict our processing
• Withdraw your consent at any time

To exercise any of these rights, email offers@merseysidehomebuyers.co.uk.

8. Cookies

We use essential cookies to make the site work and, with your consent, analytics cookies to understand how visitors use the site. You can manage your cookie preferences at any time using the cookie banner.

9. Security

We take appropriate technical and organisational measures to protect your data, including secure transmission and storage. However, no method of transmission over the internet is completely secure.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at offers@merseysidehomebuyers.co.uk.